CLIENT AGREEMENT
At TeamFeePay, we’re on a mission to transform grassroots football by providing innovative, tech-driven solutions to clubs, leagues, and associations like yours. This Client Agreement outlines the terms and conditions that govern your access to and use of the TeamFeePay Platform and the services we provide to your club, team, league, or organisation (collectively referred to as “Client”).
The terms in this Client Agreement will help you understand your rights, responsibilities, and expectations for using the TeamFeePay Platform and the Services we provide.
Please take a moment to read through these terms carefully. By using the TeamFeePay Platform and/or Services, you’re agreeing to the terms outlined below, so it’s important to know what’s included.
Effective Date: 1 JUNE 2025
1. YOUR ACCEPTANCE & APPLICATION OF TERMS
1.1 These terms set out the basis on which any organisation that has opened an account with TeamFeePay (you, your or Client) may access and use the TeamFeePay Platform and/or Services.
1.2
The terms of this Client Agreement are subject to other terms and conditions. Where there is any conflict between any of the terms of this Client Agreement and any additional terms, unless the context is obvious or unless stated otherwise in the additional terms, the terms of this Client Agreement shall prevail. The following terms shall apply and are incorporated by reference (where the links are not accessible please find them on our website http://www.teamfeepay.com):
(a) Terms of Use (these are terms that govern your use but also your end-user Members use of the TeamFeePay Platform and/or Services).
(b) Data Processing Agreement (this helps us manage our obligations to you as a data processor handling your data).
1.3
Some of the Services or areas of the TeamFeePay Platform may be subject to eligibility criteria (e.g. location), or may require you to agree to additional terms before access and/or use is granted.
1.4
The details of the Services and/or access to the TeamFeePay Platform are typically outlined in an Order Form. If you’re unsure about what’s included, just contact us or check with your account manager.
1.5
Unless otherwise stated by us, your agreement comes into effect when TeamFeePay start delivering and/or providing any part of the TeamFeePay Platform and/or Services.
2. CHANGES TO THESE TERMS
2.1
We may amend these terms from time to time. If we make changes we will notify you by email. Any changes to this Client Agreement will be effective upon this notification. Any Administrator of the Client is deemed to have all necessary authority to accept any updated terms on behalf of the Client.
2.2
This version of this Client Agreement was most recently updated on the Effective Date stated above.
3. SUBSCRIPTION TERM & FEES
3.1
In order to be granted a licence to use and access the TeamFeePay Platform you must purchase a subscription. TeamFeePay offers a range of subscription options, including monthly and annual plans. Your Subscription Term and the Subscription Fee depend on the plan you choose. Unless we agree otherwise in writing, the Subscription Fees for the selected plan are available upon request.
3.2
At the end of your current Subscription Term, unless you cancel in advance your subscription will automatically renew for another Subscription Term (e.g. monthly or annually) at the agreed or current advertised Subscription Fee rate. If you want to cancel please contact support@teamfeepay.com.
3.3
Subscription Fees are non-refundable. If you do not cancel your subscription before the renewal date, you may still be responsible for the full Subscription Fee for that renewal period.
3.4
The Subscription Fee is made up on a (1) Licence Fee (payable on a monthly and/or annual basis); and (ii) Payment Processing Fees (which are charged at rates that depend on which plan you have chosen). The Payment Processing Fees are charged in accordance with the Payment Processing Terms (please see below).
3.5
We may raise the Subscription Fee (or parts thereof) or introduce new charges at any time. However we will always give reasonable advance notice and any increases will apply from your next Subscription Period.
3.6
In addition to the Subscription Fee, you may be charged additional fees for certain Services. Any charges will be advised in advance and invoiced accordingly.
3.7
Where you fail to make a payment owed to us under this agreement on time or where we are unable to collect the payment, we reserve the right to take any of the following actions: (i) terminate this Client Agreement; (ii) charge interest on any amount owed; (iii) procure funds from other sources (such as the Reserve Account); (iv) if you were on an introductory or special agreed rate (e.g. Licence Fee and/or Payment Processing Fee), you will automatically be reset to the default advertised pricing; or (v) suspend your access to the TeamFeePay Platform and/or Services.
3.8
TeamFeePay may show advertisements from its commercial partners on the TeamFeePay Platform (including the Client Site). This helps to keep costs low and support ongoing development. TeamFeePay keeps any revenue from these advertisements and advertisements displayed will never include anything inappropriate, illegal, or offensive.
3.9
TeamFeePay will take reasonable steps, or help the Client do so, to make sure Members consent to any personalised advertisements, in line with data protection laws.
3.10
The Client agrees to make reasonable efforts to get valid consent from Members for marketing communications, including those from TeamFeePay.
3.11
All payments (including the Subscription Fee) are exclusive of all applicable taxes unless otherwise stated.
4. PLATFORM & SERVICES
4.1
TeamFeePay allows participating Clients to mange and operate their football club’s administrative needs and provide services to its Members, such as player registrations, facilitating payments for all types of fees owed by Members and managing communications, among other services (Services).
4.2
Subject to payment of the Subscription Fee, TeamFeePay grants the Client a limited, non-exclusive, non-transferable, revocable licence to access and use the TeamFeePay Platform and Services, which may be set out in an Order Form or as otherwise used by the Client. This licence will remain effective until this Client Agreement is terminated (for any reason).
4.3
TeamFeePay warrants that it owns the TeamFeePay Platform and Services (except for any third-party or open-source software or services as per the applicable licence terms) or has the right to grant the Client the necessary licences to provide the Services and access to the TeamFeePay Platform.
4.4
You may not sell, sublicense, lend, or provide access to the TeamFeePay Platform and/or Services to any third party without TeamFeePay’s prior written consent.
4.5
The Client may not reverse engineer, decompile, disassemble, or modify the TeamFeePay Platform, including but not limited to creating interfaces with the software.
FUNDRAISING (PRIZE DRAWS)
4.6
TeamFeePay provides the tools for Client’s to run prize draws as part of their fundraising activities, this includes the Prize Draws Rules of Play. When properly conducted, the prize draws, which utilise a free entry route, fall outside of the scope of the Gambling Act 2005 and are consequently not licensed.
4.7
The Client remains ultimately responsible for ensuring all of its activities are lawful and properly conducted. TeamFeePay is not liable for any unlawful activity which the Client undertakes.
4.8
TeamFeePay is not liable for any losses, damages, or legal issues arising from the Client’s use of the tools provided for prize draws, including but not limited to advertising, promotion, or conduct of the prize draws.
4.9
The Client agrees to indemnify against any claims, losses, damages, or legal expenses arising from the Client’s failure to comply with applicable laws or regulations related to prize draws or fundraising activities.
THIRD PARTY PROVIDERS
4.10
TeamFeePay may partner with third party companies who offer complimentary software and/or services and that may also integrate with the TeamFeePay Platform to deliver such services (Third Party Providers).
4.11
The supply of any such software and/or services may be subject to additional terms and conditions and the Client may be required to enter into separated agreements with such Third Party Providers. In the absence of any such Third Party Provider terms and conditions, the limited warranties set out below apply with respect to the delivery of any such software and/or services by such Third Party Provider.
4.12
TeamFeePay does not guarantee that the software and/or services by the Third Party Provider will meet the client’s particular needs or will meet their expectations. Any introduction to, or use of, the software and/or services of the Third Party Providers, is not an endorsement of the quality of fitness of those services. Furthermore, TeamFeePay may earn a commission or other compensation from the client’s use of these services, but this does not constitute an endorsement.
4.13
Any deadlines for the provision of software and/or services, including any guides, marketing materials or other resources provided by the Third Party Provider (or via TeamFeePay) are for illustration purposes only and are at the discretion of the Third Party Provider. These may change at their discretion and TeamFeePay assumes no responsibility for any delays, non-delivery or changes.
4.14
If the Client is ineligible for, unable to access, or dissatisfied with the software and/or services provided by any Third Party Provider, this will not affect the continuation of the Client’s subscription Agreement with TeamFeePay. Such circumstance will not be deemed a breach of the subscription Agreement, and TeamFeePay will not be liable for any loss, damage, or dissatisfaction arising from the use or failure to use the software and/or services of the Third Party Provider, including without limitation any act or omissions by any such Third Party Provider.
INSURANCE PRODUCT
4.15
TeamFeePay is an Introducer Appointed Representative to Incorporate Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. The Firms’ Financial Services Register numbers are:
TeamFeePay – Firm Reference Number: 1033013. Incorporate Insurance Services Limited – Firm Reference Number: 309312.
4.16
The Principal Firm, Incorporate Insurance Services Limited, administers the club and player insurance product available as part of the TeamFeePay Platform and Services (the Insurance Product).
4.17
TeamFeePay does not act as an insurer, insurance intermediary, or broker, and does not advise on, arrange, or sell insurance to the Client. Where the Client wishes to avail themselves of the Insurance Product, TeamFeePay will introduce them to the Principal Firm, who will assess eligibility and, if appropriate, offer the Insurance Product to the Client.
4.18
Any marketing materials, advertising content, website information, or other communications (written or oral) provided (Marketing Materials) by TeamFeePay in relation to the Insurance Product are for general information purposes only. Such Marketing Materials are illustrative and do not provide advice or a representation of the actual policy terms. While reasonable efforts are made to ensure accuracy, TeamFeePay makes no guarantee as to the completeness, accuracy, or current relevance of such Marketing Materials, and accepts no liability for any reliance place upon them by the Client. The Insurance Product is subject at all times to the eligibility requirements and any standard terms and conditions of the Insurance Provider as provided by them from time to time.
4.19
The Client is solely responsible for providing any documentation or other information required by the Insurance Provider, and for ensuring their ongoing compliance with the Insurance Provider’s standard terms and conditions and any eligibility criteria. Any failure by the Client to satisfy such requirements may result in denial or withdrawal of coverage at any time.
4.20
TeamFeePay makes no representation or warranty, express or implied, as to the suitability, adequacy, or availability of the Insurance Product including any coverage. TeamFeePay shall not be liable for any act or omission of the Insurance Provider or for any loss, cost, or damage arising from the Client’s participation in or reliance on the Insurance Product.
4.21
TeamFeePay receives renumeration from the Principal Firm in the form of administrative fees and/or commission for introductions and purchases of the Insurance Product by its Clients. This renumeration is paid by the insurance provider to the Principal Firm, who passes it on to TeamFeePay. It does not represent an additional charge to the Client.
5. YOUR OBLIGATIONS
5.1
By creating an account with TeamFeePay and using our Platform & Services, you confirm that the information provided during registration, including billing and payment details, is accurate and complete. You agree to update any changes to this information promptly. Failure to provide accurate information or any misrepresentation may result in the suspension or cancellation of your account and Subscription.
5.2
You agree to fully cooperate with TeamFeePay and assist in the delivery of services and access to the software by:
(a) Complying with any additional terms and conditions outlined in this Client Agreement;
(b) Paying invoices on time and according to any agreed terms;
(c) Promptly notifying TeamFeePay of any issues, concerns, or incidents affecting the use of the TeamFeePay Platform and/or Services.
5.3
You are responsible for ensuring that all Users of the TeamFeePay Platform are aware of and comply with the Terms of Use at all times. It is recommended that the Client adopt and incorporate the Terms of Use as part of any membership terms and conditions it has with its Members.
5.3
You must provide a privacy notice to all users including Members and Administrators that explains how their personal data will be processed, following applicable laws and best practices, including that You have instructed TeamFeePay as a data processor (as outlined in the Data Processing Agreement).
5.4
You are responsible for ensuring that any equipment (computer, tablets, mobile) is compatible and in good working order, including updating to the latest software versions.
5.5
The Licence to access and use the TeamFeePay Platform and/or Services granted under this Client Agreement, is for the Client’s benefit only. Therefore the Client must:
(a) Ensure that only necessary Users have access to the TeamFeePay Platform and Services, and keep a record of all Users, which must be available to TeamFeePay upon request;
(b) Keep User (and ensure Users keep) account credentials up to date and secure, ensuring passwords remain confidential;
(c) Immediately notify TeamFeePay if any unauthorised person gains access to the TeamFeePay Platform and/or Services.
5.6
If the Client does not comply with the above responsibilities or TeamFeePay reasonably believes the Partner is not meeting these obligations, we may suspend or cancel access to the TeamFeePay Platform or Services, without liability to the Client.
6. DATA PROTECTION
6.1
It is acknowledged and agreed that TeamFeePay will act as a processor of any Client Data provided or accessed on behalf of the Client. The Client instructs TeamFeePay as a data processor in accordance with the Data Processing Agreement.
6.2
As set out in Clause 4, TeamFeePay may enter into partnerships with Third Party Providers. Should the Client wish to avail of these integrated services, this may involve Client Data being shared with the Third Party Provider in order for those services to be accessed and to ensure the proper functioning of the software and/or services being provided. Unless specified otherwise, where any Client Data is shared with such Third Party Provider, such sharing will be done with the Third Party Provider as an independent data processor of the Client. Where required the parties may be required to enter into additional agreements.
6.3
TeamFeePay shall be the controller of any data that it obtains directly and independently from the Members that us the Platform and/or Services. TeamFeePay shall process this personal data in accordance with its Privacy Policy.
6.4
The Client further acknowledges and agrees that TeamFeePay may process Client Data to generate non-personal data by means of aggregation and/or anonymization and use that data alongside other data generated by TeamFeePay, for its own commercial purposes without compensation to the Client.
6.5
When this Client Agreement ends for any reason, the Client must inform TeamFeePay whether they want: (i) a copy of the Client Data; and/or (ii) for TeamFeePay to delete the Client Data.
6.6
If the Client does not provide such instructions in accordance with clause 6.5 above, the Client acknowledges and instructs TeamFeePay to retain the Client Data for a period of up to seven (7) years from the date of termination, unless earlier deletion is required by applicable law or determined by TeamFeePay in accordance with its legitimate business interests. After this period, or sooner where appropriate, TeamFeePay may irrevocably delete the Client Data without further notice.
6.7
The Client acknowledges that it is their sole responsibility to request access to, or deletion of, Client Data, and ensuring any continued storage of the Client Data by TeamFeePay is in accordance with applicable laws (including Data Protection Laws) and that TeamFeePay shall not be liable for any loss, damage, or claim arising from the Client’s failure to provide timely instructions and/or compliance with applicable laws.
7. INTELLECTUAL PROPERTY
7.1
The following will remain the exclusive property of TeamFeePay:
(a) The TeamFeePay Platform (including any updates or improvements), and all other software and materials developed or provided by TeamFeePay under this Client Agreement; and
(b) All intellectual property rights, including copyrights, trademarks, patents, trade secrets, and any other rights related to the above.
(c) The Client’s use of TeamFeePay’s Intellectual Property is governed by the licensing terms set out in this Client Agreement. Any rights not expressly granted to the Client are reserved by TeamFeePay, and the Client cannot claim any ownership or attempt to assert rights over TeamFeePay’s intellectual property.
7.2
The Client grants TeamFeePay the right to use their Intellectual Property (including name, logo, trademarks, or other marks) for publicity and to deliver the Services and/or TeamFeePay Platform.
7.3
The Client acknowledges and agrees that the posting and submission of Content (including photographs, videos, or another materials) to TeamFeePay is governed by the Terms of Use, which outline the licensing of such Content to TeamFeePay. The Client further indemnifies TeamFeePay against any third-party claims arising from the infringement of intellectual property or other rights related to the submitted Content.
7.4
The Client agrees to provide feedback on the TeamFeePay Platform and/or Services, which may include identifying issues, suggesting improvements, or offering ideas for new features (“Feedback”). Any Feedback provided by the Client (including from its employees, users, or third parties acting on its behalf) may be used by TeamFeePay to improve or enhance the TeamFeePay Platform and/or Services. The Client grants TeamFeePay an exclusive, perpetual, irrevocable, royalty-free, worldwide right to use, modify, reproduce, share, and make any use of this Feedback for TeamFeePay’s commercial benefit and at its discretion, without any further obligation or restriction.
8. LIMITED WARRANTIES & REMEDIES
8.1
Both Parties confirm that they have the authority to enter into this Client Agreement, and that any person acting on behalf of the Client (such as an Administrator or authorised representative) is duly authorised to bind the Client to this Client Agreement.
8.2
Both Parties further agree to comply with all applicable laws, regulations, and rules, and have the power to fully resolve any claims, demands, or liabilities that arise out of or relate to this Client Agreement.
8.3
The Client guarantees that any Intellectual Property they provide to TeamFeePay, including but not limited to photos, artwork, trademarks, or other materials, does not infringe on the rights of any third party. The Client agrees to indemnify and hold TeamFeePay harmless against any claims or damages resulting from a breach of this warranty.
8.4
TeamFeePay will provide the Services and TeamFeePay Platform in a professional manner, ensuring that they are free from unreasonable defects. TeamFeePay will make commercially reasonable efforts to address and fix any defects that arise.
8.5
Except for these warranties or those outlined in this Client Agreement, and to the extent permitted by law, the TeamFeePay Platform and Services are provided “as is,” without any other warranties, either express or implied. This includes, but is not limited to, any implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that the TeamFeePay Platform and/or Services will be uninterrupted or error-free, or that the results or content from the TeamFeePay Platform and/or Services will be accurate, complete, or reliable.
8.6
If the TeamFeePay Platform malfunctions, the Client’s exclusive remedy and TeamFeePay’s only responsibility will be to repair or replace the TeamFeePay Platform.
9. INDEMNITY
9.1
The Client (including its Administrators) agrees to indemnify, and defend TeamFeePay, its group companies, affiliates, and their respective directors, officers, employees, and agents from and against any claims, damages, liabilities, fines, and expenses (including professional fees) arising directly or indirectly from:
(a) Fraud, negligence, or any failure by the Client, its employees, agents, or Users to comply with the terms of this Client Agreement, or any unreasonable delay in complying with any such terms;
(b) Interactions between the Client, its authorised Users, and any other Users of the TeamFeePay Platform;
(c) Any products, services, subscriptions, or prize draws operated, promoted, or provided by the Client in connection with the TeamFeePay Platform, including any fundraising or lottery activities;
(d) The management or mismanagement of funds collected through the TeamFeePay Platform, or any breach of the Payment Processor Terms, or non-compliance with applicable laws or regulations related to fundraising or payment activities;
(e) Any action or inaction by the Client or anyone connected with the Client, including failure to comply with applicable laws, or failure to abide by the terms of a contract with any User interacting via the TeamFeePay Platform;
(f) Any use of the TeamFeePay Platform or Services by Users that breach the terms of this Client Agreement, including, but not limited to, when a User is under the age of eighteen (18), or any activity that violates the Payment Processor Terms below (Prohibited Uses);
(g) Any information placed on the Client Site by the Client, its Administrators, or other authorised Users that is misleading, inaccurate, or erroneous, including but not limited to details about services, products, terms, or pricing that may mislead Members or other Users; and
(h) Any Claims (as defined below) brought by Members, including disputes or issues related to any services, products, or content provided through the TeamFeePay Platform.
9.2
The indemnity obligations in this clause will remain in full force and effect even after this Client Agreement ends, with respect to any claim arising prior to termination. TeamFeePay shall promptly notify the Client of any claims that may trigger indemnification under this clause, and the Client agrees to cooperate fully in the defence of such claims.
9.3
Complaints, claims, or requests that Members have against the Client, including matters relating to their experience, treatment, or any specific requests (such as refunds, issues with services, products, or other activities) made by Members, are to be dealt with directly by the Client (“Claims”). TeamFeePay is not responsible for, and disclaims any liability in respect of such Claims brought by Members against the Client.
10. LIMITATION OF LIABILITY
10.1
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
10.2
Except where otherwise stated in this Client Agreement, we will not be liable for any loss or damage, whether direct or indirect, arising from:
(a) Your use of or inability to use the TeamFeePay Platform;
(b) Any business interruption;
(c) Loss of use or damage to your software, hardware, or data;
(d) Loss of profits, goodwill, or business opportunities;
(e) Any indirect, special, or consequential loss, even if foreseeable.
10.3
Our total liability to you for any claims arising out of or in connection with this Client Agreement will be limited to the total amount paid by you to us in the 12 months immediately prior to the claim.
11. EXTRA TIME. . . OTHER IMPORTANT LEGAL TERMS
11.1
Just because either of us doesn’t act on a breach or issue right away, it doesn’t mean we’re giving up on that right or letting it slide in the future. The headings in these terms are just for ease of reference and don’t have any legal impact. If a court decides that any part of these terms is invalid, it won’t affect the rest of them. The rest will still stand.
11.2
We’re not responsible if we’re delayed or cannot meet our obligations due to things outside our control. This includes issues like network failures, bad weather, natural disasters, or anything else that’s out of our hands.
11.3
These terms don’t create any kind of agency, partnership, or employer-employee relationship between us. We’re just two parties entering into an agreement, nothing more.
11.4
These terms of this Client Agreement (and anything set out in an Order Form) are the full and final agreement between us, replacing any previous agreements or implied terms.
11.5
These terms and the way they’re formed are governed by the laws of Northern Ireland. If there’s ever a dispute, we both agree to the non-exclusive jurisdiction of the courts of Northern Ireland.
12. OUR CORPORATE DETAILS
12.1
We are Concept Apps Ltd (trading as TeamFeePay), registered in Northern Ireland under company number NI629473 and have our registered office at Office Catalyst, The Innovation Centre, Queen’s Road, Belfast, BT3 9DT. Our VAT number is GB220507651.
12.2
To contact us, please email support@teamfeepay.com.
13. PAYMENT PROCESSING TERMS
13.1
The Payment Processing Services are designed to help the Client integrate with a payment processor (the “Payment Processor”) allowing the Client to accept online payments from Members via the TeamFeePay Platform.
13.2
TeamFeePay is not a bank or financial institution. By agreeing to this contract, the Client acknowledges that TeamFeePay will act as an authorised representative on behalf of the Client to the Payment Processor in relation to the use of the Payment Processing Services.
13.3
The Payment Processor is Stripe Payments Europe Limited (Ireland, Company Registration No. 513174) and Stripe Payments UK Ltd (England, Company Registration No. 8480771).
13.4
The Payment Processor’s role is to handle and process payments online via TeamFeePay’s platforms, enabling the Client to receive payments from Members for activities like membership fees, event bookings, and similar transactions (collectively, “Transactions”).
13.5
Payment processing is governed by separate Payment Processor Terms https://stripe.com/gb/legal/connect-account. By agreeing to this contract, the Client also agrees to the Payment Processor’s Terms.
13.6
By accepting this Client Agreement and the Payment Processor Terms, the Client agrees to establish an account with the Payment Processor for processing payments (the “Payment Processor Account”). If there’s a conflict between this Client Agreement and the Payment Processor Terms regarding payment processing, the Payment Processor Terms will take precedence.
13.7
To use the Services, the Client must:
(a) Accept the terms of this Client Agreement.
(b) Accept the Payment Processor Terms.
(c) Provide necessary information to the Payment Processor (or to TeamFeePay), allowing it to create both a TeamFeePay account and a Payment Processor Account for the Client (the required information includes business owner details, company name, registration number, location, email, VAT number, and identification for verification).
COMPLIANCE & SECURITY
13.8
The Client warrants compliance with all relevant laws, rules, and regulations applicable to their business and the use of the Payment Processing Services.
13.9
TeamFeePay is permitted to share information about the Client, their service accounts, and Transactions with necessary third parties, including the Payment Processor, for regulatory, compliance, and operational purposes.
13.10
The Client must obtain consent from Members for Transactions and ensure compliance with applicable legal requirements.
13.11
The Client must adhere to the Card Network Rules, including privacy and security standards such as PCI DSS.
RESTRICTED AND PROHIBITED USES
13.12
The Client is prohibited from using the Payment Processing Services for activities related to businesses or practices that the Payment Processor lists as restricted and prohibited. A full list can be found here.
13.13
Without prejudice to clause 13.12 above, the Client shall not:
(a) Submit Transactions not arising from legitimate sales of goods or services, or that are expected with the operation of a grassroots football club or their ordinary course of business; or
(b) Allow illegal or fraudulent Transactions.
13.14
TeamFeePay (or the Payment Processor) may suspend or terminate Services if it reasonably believes a Transaction violates this Client Agreement, is illegal, or presents a risk to any party (including the Payment Processor). The Client agrees to cooperate with any investigation or audit related to this matter.
PAYMENT PROCESSING FEES
13.15
Payment Processing Fee: TeamFeePay applies a fixed Payment Processing Fee on a per-transaction basis. This fee may vary depending on the Subscription the Client has chosen and may include special or introductory rates as agreed between the parties. In the absence of any written agreement regarding the Payment Processing Fee the current and in force default processing fee is applied in accordance with TeamFeePay’s payment schedule that is available upon request.
13.16
The Payment Processing Fee includes several costs, including but not limited to: Payment Processor Fees (including payouts, account setup, verifications); Interchange Fees; Network Costs; Foreign Exchange Fees; and TeamFeePay fees to deliver the Payment Processing Services.
13.17
Any default or agreed Payment Processing Fee may be subject to change, provided that TeamFeePay gives at least 30 days’ prior notice to the Client before any change of rate comes into force.
13.18
A Reserve Account will be required to be established by the Client. The Reserve Account is to cover potential losses, claims, or disputes and associated fees that may arise. The Client acknowledges the following regarding the Reserve Account:
(a) The Client will not receive interest or compensation on the funds in the Reserve Account.
(b) The Client has no control over the Reserve Account or its funds.
(c) The Client cannot transfer any rights or interest in the Reserve Account.
13.19
TeamFeePay indemnifies the Payment Processor against certain liabilities (including charges for Disputes and Refunds below). Therefore, the Client agrees to indemnify TeamFeePay for any costs, charges, or liabilities related to payment processing that may arise as per the terms of this Client Agreement.
13.20
When a Member contests a transaction, commonly known as a chargeback or “Dispute.” The Client must manage and resolve the Dispute within the timeframes set by the Payment Processor. If the Client fails to do so, they will be liable for the Dispute Fee. TeamFeePay will deduct this Dispute Fee from the Client’s account, Reserve Account, or invoice the Client accordingly. The current Dispute Fee is up to £50 (or equivalent currency) and is subject to change at any time, as determined by the Payment Processor.
13.21
In the case of a refund, the Client will be charged a Payment Processing Fee for the transaction. This fee will only be charged once, despite the refund involving two transactions. If a dispute arises concerning the refund, whether it has been issued before or after, the Client must still follow the dispute process. Failure to do so will result in the Client being liable for the Dispute Charge, which will be deducted from their account or Reserve Account or billed accordingly.
13.22
If a refund is required due to an error or omission by TeamFeePay, the full amount, including any processing fees, will be refunded at no cost to the Client or the Member.
14. DEFINED TERMS & INTERPRETATION
14.1
Together with the definitions set out inline throughout the terms above, the following defined terms and interpretation rules apply to this Client Agreement:
Client: The entity or individual who enters into an agreement with TeamFeePay to access and use the TeamFeePay Platform and Services.
TeamFeePay: The company providing the TeamFeePay Platform and associated Services to the Client under the terms of this Client Agreement.
TeamFeePay Platform: The TeamFeePay online platform and software, including any updates, features, or functionality provided by TeamFeePay, that the Client and its Users access to manage transactions, events, and other related activities.
Services: The services provided by TeamFeePay through the TeamFeePay Platform, including but not limited to payment processing, account management, and other related services as agreed between TeamFeePay and the Client.
Members: Individuals who are registered to the Client’s site, participate in activities, or interact with the services provided through the TeamFeePay Platform as users of the Client’s site.
Administrators: Individuals who are authorised by the Client to manage and oversee the Client’s use of the TeamFeePay Platform and to administer the Client Site and Services for the benefit of the Client and its Members.
Client Site: The dedicated section or interface within the TeamFeePay Platform that is specifically configured for the Client, where the Client manages and operates their activities, services, and interactions with Members.
Users: Collectively, the Administrators and Members who use the TeamFeePay Platform and Services, whether as part of the Client’s activities or otherwise.
Client Data: as defined in the Data Processing Agreement.
Intellectual Property: all intellectual property rights, including but not limited to patents, trademarks, service marks, trade secrets, copyrights, design rights, database rights, domain names, moral rights, and any other proprietary rights, whether registered or unregistered, that are owned or controlled by TeamFeePay or the Client, as applicable, in relation to the TeamFeePay Platform, its content, technology, services, or any other materials provided under this Agreement.
14.2
Words in the singular include the plural, and words in the plural include the singular, where the context requires. Words used in this Client Agreement apply to all genders, unless the context requires otherwise. Any reference to a law, regulation, or legal provision includes any subsequent amendments or replacements to that law or regulation. In the event of any translation of this Client Agreement, the English version shall always apply and take precedence in case of any inconsistency or conflict. The term “including” is used to provide examples and is not intended to limit the meaning of the words it introduces. All amounts referred to in these terms are in the Great British Pounds (GBP). References to “the Parties” mean the Client and TeamFeePay collectively.