– Member is injured and the club do not want them to pay for a period.
– Member has already paid cash.
– Member moved payment plan and already paid.
– Member has paid full annual/quarterly payment and isn’t required to pay.
– Good will from the club to reconcile the payment.
To reconcile the payment simply follow the instructions below:
1. Login to TeamFeePay
2. Click “Members” on your dashboard
3. In the search bar enter the member’s name
4. In “Member account” click on the “Plans” tab
5. You will now see the teams and plans of the member
6. Scroll to the heading “Past“ or “Future”
Past will show you all past collections and you will see a “Reconcile” button against each collection.
Future will show any upcoming collections and again you can reconcile in advance of the member having to pay.
7. Click “Reconcile” and select a reason from the drop-down menu, add an explanation or evidence if required
8. Click “Record Reconciliation”
NB: If reconciling a past transaction you can only reconcile an overview/unpaid payment, if the member has paid, please refer to “Refund” instructions.